Return and Refund Policy
Thank you for shopping at www.mushroommatrix.co.uk
If you are not entirely satisfied with your purchase, we can help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unopened and in the same condition as you received it. Your item must be returned in its original packaging.
Your item(s) need to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and inform you we have received your returned item. We will immediately update you on the status of your refund once we have inspected the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive your credit within a certain amount of days, depending on your card issuers policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your shipping will be deducted from your refund.
If you have any questions about the return of your item please contact us via email or phone.